This Privacy Policy explains what information ph96 collects when you use our platform, how we use it, and the steps we take to keep it secure. By registering an account, you agree to the practices described here.
When you register an account on ph96, we collect the personal details you provide during the sign-up process, including your full name, date of birth, email address, and contact number. We also collect payment-related information such as your GCash number, Maya account details, or bank account information when you make a deposit or request a withdrawal. As you use the platform, we automatically gather technical data including your IP address, device type, browser version, and session activity logs. This technical data helps us detect unusual activity, prevent fraud, and ensure the platform runs smoothly for all players in the Philippines. We may also collect information you voluntarily provide when you contact our support team, submit a complaint, or respond to a survey. All information collected is limited to what is reasonably necessary to provide you with a safe and functional gaming experience. We do not collect sensitive personal information such as government ID numbers unless it is specifically required for identity verification purposes.
The personal data we collect is used primarily to create and manage your ph96 account, process your deposits and withdrawals in Philippine pesos, and verify your identity in line with our regulatory obligations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform policies. Your gaming activity data is used to personalise your experience, recommend relevant games, and administer our VIP loyalty programme based on your tier level. We may use aggregated and anonymised data to analyse platform performance, improve our product offerings, and understand how Filipino players interact with different sections of the site. If you have opted in to receive promotional communications, we may use your email address or contact number to send you information about bonuses, new game launches, and special events. You can opt out of marketing communications at any time by contacting our support team through the live chat channel. We will never use your personal data for purposes that are incompatible with the reasons it was originally collected without first obtaining your consent.
ph96 does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and customer support technology providers, but only to the extent necessary for them to perform their services. All third-party partners we work with are contractually required to handle your data securely and in accordance with applicable data protection laws in the Philippines. In certain circumstances, we may be required to disclose your personal information to regulatory authorities, law enforcement agencies, or courts if we receive a lawful request or are under a legal obligation to do so. If ph96 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that process, and you will be notified of any such change. We will always take reasonable steps to ensure that any party receiving your data provides an adequate level of protection. We do not share your data with other online gaming platforms or unrelated commercial organisations.
Your personal data is stored on secure servers that are protected by industry-standard encryption, access controls, and regular security audits. We use secure socket layer (SSL) technology to encrypt data transmitted between your device and our platform, ensuring that your information cannot be intercepted during transit. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff are trained on data protection responsibilities. We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations. If you request the closure of your account, we will delete or anonymise your personal data within a reasonable timeframe, except where retention is required by law. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant authorities as required under applicable Philippine data protection regulations. While we take every reasonable precaution to protect your data, no system is completely immune to risk, and we encourage you to use a strong, unique password for your ph96 account.
As a player based in the Philippines, you have rights under the Data Privacy Act of 2012 with respect to the personal information we hold about you. You have the right to request access to your personal data, to correct any inaccurate or incomplete information, and to request the deletion of your data in circumstances where we no longer have a lawful basis to retain it. You may also object to certain types of processing, such as the use of your data for direct marketing, and we will honour such requests promptly. If you believe that your data has been processed in a way that violates your rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team through the live chat channel available on the platform. We will respond to all data subject requests within a reasonable timeframe and will not charge a fee for handling standard requests. We are committed to making it straightforward for you to understand and control how your personal information is used.
ph96 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or the services we offer. When we make material changes, we will notify you through a notice on the platform or via the contact details associated with your account before the changes take effect. The date at the top of this page will always reflect when the policy was last revised, so you can easily check whether an update has been made. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Continued use of the platform after any changes have been communicated constitutes your acceptance of the updated policy. If you have questions about any changes or about this policy in general, our support team is available 24/7 through the live chat channel. Your trust is important to us, and we are committed to being transparent about how your data is handled at all times.
Here are the questions players ask most often about how their personal data is handled on the platform.
If you want to know more about how your data is handled, or if you need to exercise any of your data rights, our support team is available around the clock. You can also review our full Terms and Conditions or visit the FAQ page for more platform information.